EGGMOVEMENT · CUSTOMER INFORMATION
Service Delivery & Refund Policy
This policy applies to the US$49 EggMovement 1-on-1 online posture report review and consultation service.
- Service operator
- Shanghai Qikang Network Technology Co., Ltd. (上海齐康网络科技有限公司)
- Effective date
- 2026-09-03
What is delivered
The service includes a 1-on-1 review of the customer’s posture assessment, a personalized training plan, and agreed online guidance or follow-up options. It is a digital service; no physical goods are shipped.
Delivery timing
After confirmed payment, we contact the customer within 2 business days to arrange the service. The initial report review and consultation are normally completed within 7 calendar days after payment or at the mutually agreed appointment time.
Delivery channels
Service may be delivered through WhatsApp, LINE, video call, voice message, text message, and electronic documents, as agreed with the customer.
Rescheduling
One rescheduling is available without charge when requested at least 24 hours before the appointment. Later changes are handled case by case.
Refunds
A full refund is available before the expert starts reviewing the submitted materials. Once analysis or consultation has started, the service is generally non-refundable because professional time has been committed. If we cannot provide the purchased service, we will offer a new appointment or a full refund.
How to request support
Contact us through WhatsApp or LINE and provide the payer name, payment date, amount, and PayPal transaction ID. We normally acknowledge the request within 2 business days.